Please come a few minutes early to your appointment. We have a form for you to review which tells you about how we keep your private information private.
Your counsellor will briefly review confidentiality with you and then start the session.
Some people aren’t sure where to start when they talk to a counsellor; don’t worry; your counsellor will know how to ask you about your concerns so you can find what you want to work on in counselling.
If yours is a telephone appointment your counsellor will call you. Please try to be someone where private and quiet when you are on the call.
If you are accessing on line for the first time; it might take a few minutes for your device to download the application.
If you can be somewhere quiet and private with good connectivity; your counselling experience will be much better.
Please feel free to ask your counsellor about anything you are unsure of and book a follow up appointment if you need one.
Only very general information is given to your organisation about the people who have accessed the EAP. Identifying information is never passed without your consent.
Most organisations receive an EAP report which identifies any themes in the reasons people are accessing as well as information about the number of people who have accessed.
This is a good way for them to be alerted of any systemic problems they may have.
If you have any questions that aren’t covered here please call us, we will be pleased to help you.