Feedback and complaints

We value your comments on our service

MAX is committed to providing our customers with the best quality services. We strive to recognise each customer’s individual needs and to provide a high quality service that meets those requirements.

We use your feedback to improve the quality and range of services provided to you. If you feel that our service has not met your expectations, we want to know. Feedback will be used to resolve concerns and to make sure we get it right the next time.

You can provide feedback by:

  • Using the feedback button below
  • E-mailing our National Quality Manager at
  • Completing one of the following customer feedback surveys:

If you’d like to lodge a complaint, you can:

  • E-mail our National Quality Manager at
  • Visit your local MAX office and ask for the Business Manager or their Regional Manager
  • Use the Feedback & Complaints button below.

Have a question about feedback?