Workforce Australia
Employment Services
Every person has different needs when it comes to looking for work. By understanding you, your circumstances and where you want to go, we can establish the right support to help you achieve your goals.
Using a combination of face to face, digital and phone-based contact, our relationship with you is the key to make sure we know how to support you best.
Compliance measures for job seekers are changing from March
What is Workforce Australia?
As of July 4th 2022, a number of employment and skills services delivered by Government will come under the name Workforce Australia. Replacing jobactive, employment services in Workforce Australia will be split in to a number of different programs including:
- Online Services
- Enhanced Services
- Career transition Assistance
- Transition to Work
- Parents Next
- Specialist services for people with different backgrounds.
At MAX, we deliver Enhanced Services, Parents Next and Enhanced Services for Ex-Offenders under Workforce Australia. You can find more about what we deliver at a location near you by using the locations button.
What you can expect
-
1 Initial Contact
-
2 Get to Know You
-
3 Digital Support
-
4 Work Ready
-
5 In Work
Initial Contact
At your first appointment, there are a few things we will need to do:
- Sign any initial paperwork and consent forms
- Look at a job plan and a customer support plan to ensure you have what you need to progress to employment
- Complete your 'Getting to Know You' questionnaire in MAXConnect. You can do this ahead of time using the instructions below.
- Ensure you have the Workforce Australia service linked to MyGov.
It's important that you check through your welcome pack to ensure you understand the service, know what support is available and how to get in touch if you need help.
Help us 'Get to Know You'.
By logging in to MAXConnect and completing the Getting to Know You section, we can make sure your appointments and the work we look for are better suited to you and your circumstances.
It will take approximately 15 minutes to complete. All your responses remain confidential, will not be shared with employers and will not impact your Centrelink payments.
Points Based Activation System
For individuals getting income support with mutual obligation requirements, Workforce Australia is introducing a new Points Based Activation System (PBAS). PBAS will give you more choice and flexibility in how you meet your obligations each reporting period. You’ll complete tasks and activities to earn the points you need to meet your individually tailored points target.
What’s the difference between online services and enhanced services in Workforce Australia?
If you are unemployed and ready to look for work, you will start in the new online services part of Workforce Australia. This service is delivered by the Government and will help you look for jobs, report your own activities looking for work and manage your service online or via the Digital Services Contact Centre.
Enhanced services delivered by MAX provide people with additional support in building skills, experience and progressing towards employment. Central to that is the relationship with your consultant who can help ensure that your plan towards employment is going to help you become successful in finding sustainable employment that suits your circumstances. We will also be able to link you with other community services including our own Training and Health teams who can provide more specialised support.
What is workforce Australia online?
Workforce Australia Online is for those that may not require as much support to get in to work. The Workforce Australia platform provides a range of digital services that can aid your job search as well as self-manage things like the recording of your mutual obligations or enrolling in further study.
Some of the tools you can find on Workforce Australia include:
- Tools to improve your resume.
- Information and links for study and training options.
- Career guidance and skill-matched job portal.
- Online learning and links to support programs.
- A dedicated Digital Services support team.
If you find that you require more support than what is available within the Workforce Australia Online platform, you can still request to join a Workforce Australia Services provider like MAX.