MAX Solutions collects personal information about customers before and during the course of a customer’s servicing arrangements to enable to delivery of programs delivered by MAX Solutions including but not limited to Workforce Australia, Disability Employment Services (DES), and National Disability Insurance Scheme (NDIS).
Certain laws and contractual provisions relating to operations of the above mentioned programs require information to be collected and to legally discharge our Government contractual duties. Our customers reserve the right to remove and/or limit the consent for the release of their personal information, details of which are outlined within the applicable consent forms.
Customer health records are classified as sensitive information within the terms of the abovementioned Australian Privacy Principles.
Customer records are retained by MAX Solutions for a length of time as stipulated by their various departmental and/or legislative requirements at which time the records are securely destroyed. Records associated with complaints and/or legal disputes are maintained until matters have been sufficiently resolved.