BSB30120 Certificate III in Business

About the course

The BSB30120 Certificate III in Business is a nationally recognised training course designed to provide you with the skills, knowledge and information to help you develop a successful career in business.

BSB30120 Certificate III in Business - The course will provide you with a range of practical skills and knowledge applicable across a range of industry sectors such as workplace health and safety, producing documents and presentations and working in a team environment.

Looking for the right skills and knowledge to develop a successful career in?

Learn how to:

  • Apply critical thinking skills in a team environment and use inclusive work practices
  • Design and produce business documents and use business software applications
  • Organise work priorities and respond to the service needs of customers and clients

Career Pathways

Job Prospects for this qualification may include:

  • Customer Service Adviser
  • Data Entry Operator
  • General Clerk
  • Payroll Officer
  • Typist
  • Work Processing Operators

Book a FREE information session to:

  • Learn more about the qualification.
  • Discover what kinds of jobs you can do when you finish your training.
  • Find out if you are eligible for a funded place.
  • Ask our trainers about the course.
studying certificate 3 in business

Register Your Interest

Entry requirements:

There are no formal entry requirements for this course, however students are expected to have written and spoken English skills to the certificate level of the course, as well as access to the internet and a computer in order to enrol in this course.

To allow our trainers to support your learning, you will need to complete a student profile, including language, literacy and numeracy indicator before your enrolment application is accepted.


Delivery Method and Course Duration

Self-Paced Online: Full time 12 months, Part time 24 months. Students can study according to their own schedule and pace by studying online, supported by MAX Solutions trainers via email, phone and/or Skype.


Blended Delivery: Full time 12 months, Part time 24 months. Blended learning includes face-to-face training 2 days per fortnight over an 8 week period and online learning.


Traineeships (including school-based): Between 12 months Full time and 24 months Part time. Students undertaking a traineeship will have regular workplace and contact support from MAX Solutions trainers.


Funding Available. Students may be eligible for funding for this qualification via various State-based initiatives, including Skills Assure State Funded training in Queensland. Contact us to find out more about what may be available in your State.

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Course Structure

Number of units required to be completed to obtain the qualification is twelve (12).

Six (6) Core Units:

  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication

Seven (7) Elective Units:

  • BSBTEC301 Design and produce business documents
  • BSBWRT311 Write simple documents
  • BSBPEF301 Organise work priorities
  • BSBTEC201 Use business software applications
  • BSBOPS305 Process customer complaints
  • BSBXDB301 Respond to the service needs of customers and clients
  • BSBCMM211 Apply communication skills


AQF Certification Outcome

Only students who successfully complete all required units of competency will be issued with an AQF certificate III qualification. Students who complete one or more units, but do not complete the whole qualification will be issued with a statement of attainment for the completed units only.

Additional Pathways

Students who successfully complete the qualification may be eligible to continue in higher level certificate courses, with any registered training organisation who holds the higher level qualification on its scope of registration. Job prospects from this qualification vary across many industries and can include Customer Service Adviser, Data Entry Operator, General Clerk, Payroll Officer, Typist or Work Processing Operators.

Recognition of Prior Learning (RPL) and Credit Transfers (CT)

Recognition of prior learning (RPL) is a process that assesses your competency—acquired through formal and informal learning—to determine if you meet the requirements for a unit of study. Students with previous skills, knowledge or experience are entitled to apply for RPL for a full qualification or individual units of competency. Students will be required to produce evidence and undertake assessment as part of the RPL process.

If you have previously completed a unit/s of competency and can provide valid evidence of AQF certification (issued by an RTO), you are eligible to apply for a credit transfer and would not be required to undertake further study for the unit.

Unique Student Identifier

It is mandatory for all students undertaking Nationally Recognised Training in Australia to have a Unique Student Identifier (USI).

Students will need their USI to apply to enrol for training. Visit for more information.


If you would like to refer yourself or a customer, please use the form below. You may be required to submit forms of identification pending the funding requirements.