MAX Solutions announced Customer Service Organisation of the Year Finalist

Published by MAXSolutions on June 17, 2019
Australian Service Excellence Awards

The Australia Service Excellence Awards (ASEA) are Australia’s premier customer service awards event, with attendees coming together each year to recognise best practice and innovation in customer service.

The Customer Service Institute of Australia (CSIA) recently announced MAX Solutions as a finalist in the categories of ‘Customer Service Organisation of the Year – Large Business’, ‘Service Excellence in a Medium Contact Centre’ and ‘Customer Service Project of the Year – Service Transformation’ for the 2019 Australian Service Excellence Awards (AESA).

MAX Solutions believes everyone has the right to meaningful work and is focused on helping Australians find and keep jobs that best suit them. MAX provide a holistic approach in Service Delivery by delivering integrated employment, health and training services to meet complex customer needs. This includes strength based, recovery focused services designed to help customers return to work and sustain employment.

While becoming a truly customer focused organisation is a long-term journey, MAX has made a significant investment over the past eighteen months in understanding customer needs and putting them at the heart of services.

MAX Solutions Managing Director Deborah Homewood said she was proud MAX was recognised by the CSIA in this way as it illustrates the highest standards of commitment to customer service excellence.

“The catalyst for the customer service transformation in MAX has, in part, been an external policy change to the Disability Employment Services program, but mostly about providing our customers with the best possible service” Ms Homewood stated.

“As an organisation, we have embraced the opportunity to give our customers more choice and control over their futures and create a significant change in how people on welfare are treated.

“We recognise that a change of this scale and significance is a long-term investment, and we look forward to the opportunity to further enhance our customer service and continue to increase our customer satisfaction levels in the future.

AESA nominations undergo a rigorous judging process by senior business representatives actively involved in the customer service profession. Winners will be announced at Melbourne Convention Centre on Thursday, 24 October 2019.


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