Video: Former MAX customer and now staff member, Jessica Rosenboom
“I had to attend group sessions and I hated that. So I would bring my iPad and plonk myself down in the middle of the doorway. They could mark me off but I didn’t want to be involved,” she says.
“But slowly over time, I built up the courage to sit on a chair by the trainer’s desk,” continues Jess. “And then I came in for my job search one day and Kirsty called me over. I was stressed out and didn’t want to be there.”
“She told me she wanted to offer me a job at MAX – I absolutely couldn’t believe it,” she shares.
“Even my other team members were shocked when I first told them Jess was joining our team,” says Kirsty.
“Jess was very belligerent. But this was largely due to her frustration. She wanted to work and couldn’t understand why she couldn’t get a job,” she says. “As we looked to employ one of our DES customers for an administration role, I purposely chose Jess to demonstrate the immense benefit and impact having a job can make.
“I also felt that if we weren’t willing to give her a chance, how could we expect local employers to give her an opportunity,” she shares.
“To begin with, I constantly had to ask for help logging in, clicking on different things. But over time I’ve built up my confidence with everything,” she says.
“I’ve loved every second of being at MAX. It’s been the best thing ever. Just being able to go to work; I appreciate being able to go to work. I’m always willing to help people out.
“I do whatever I need to do to help the team out – I feel that’s my responsibility,” she says.
“I struggle with communication and bottling things up. I’m not great on email but I am good at talking to people I know. I love talking with my co-workers,” she says.
“It’s very rewarding to help other people out who may need a little bit extra assistance. I have a lot of empathy for them in that I know where they’ve come from,” she says.
“I just love it, I just love work – it’s one of the best things.”
“It’s been great to have Jess to support the wider MAX team. She’s always eager to help and do whatever she can,” says Kirsty.