Help is a phone call away for Aussie kids

A $25,000 donation to Kids Helpline will go a long way in helping answer more calls from more kids.

March 10 2016


MAX Employment Managing Director Deborah Homewood with yourtown CEO Tracy Adams

MAX Employment presented a $25,000 donation to Kids Helpline yesterday, helping more counsellors answer more calls from kids experiencing crisis.

Last year alone the national youth hotline received over 300,000 calls for help from Aussie kids, with at least 90,000 calls going unanswered due to the rising demand for youth counselling services.

yourtown (formerly BoysTown) Counselling Centre Manager Tony Fitzgerald is at the helm of the call centre each day, and says the donation from MAX will help fund more telephone and web chat counsellors.

“Kids Helpline is a 24/7 service, and in a typical day we’ll receive around 800-900 attempts to contact us,” he explains. 

“We’re seeing a real increase in demand for the service, and unfortunately around 30% of calls go unanswered, even with counsellors working around the clock to help as many young people as possible.”


"We rely heavily on donations, so the $25,000 from MAX is a great help. We can put on more counsellors and help more kids throughout Australia,” Mr. Fitzgerald said.

MAX Employment Managing Director Deborah Homewood said MAX was honoured to support the charity, saying her visit to the Kids Helpline call centre was a moving experience. 

“These counsellors do amazing things to help young people every day. They’re dealing with very serious issues from children and young adults all over Australia,” Ms. Homewood said.

“There is no young person that is immune to crisis, and these counsellors reach out and help kids from all over Australia, from all different backgrounds. To be able to help such a vital service is very humbling.”

The $25,000 donation was made in celebration of the MAX Employment 2015 Christmas campaign, 15,000 Stars for Christmas.

The 15,000 Stars for Christmas campaign placed 15,939 job seekers into employment in three months, with $100,000 in donations going towards Kids Helpline, the Adelaide Crows Children’s Foundation, Mates4Mates, and the Luke Batty Foundation.
 

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