Enos has come a long way since he left Papua New Guinea for the shores of Australia nine years ago. With a helping hand from MAX, he’s finally got into a job that supports his career goals.
Enos says his new role as a help desk technician at Loyal IT Solutions
is both enjoyable and challenging.
“I’m really enjoying the work, learning new things about troubleshooting and computer technologies here,” he said.
“I’ve been in Australia for a while now and recently completed a Diploma in Telecommunications Network Engineering.”
Enos said he found his passion for multimedia work through his Work for the Dole activity
“It was a really great experience and I got to discover more about Indigenous culture as well as help them out with any technical issues,” he said.
General Manager at Loyal I.T Solutions, Michael Trimblett, said Enos has been going from strength to strength since starting.
"He’s doing well and he’s really good at taking direction and achieving results.
“At first Enos was very shy but he’s slowly building his confidence on the phone, helping clients through technical issues,” Michael said.
His role on the help desk includes answering support calls, setting up new computers and configuring work stations.
“He has a good personality and is easy to get along with people. He also knows when to ask for help when he’s stuck.”
Michael said Enos was very impressive when he was first interviewed and has continued to grow in the role.
“Enos has quickly picked up a lot along the way from others on the help desk. He has turned around from being a shy person to being able to talk openly with everyone.”
In the future, Enos aims to continue his career in IT and communications.
“Later on down the track, I’d like to get into radio communications as a technician because that’s what I was training for originally. Any work in the IT&T industry would be great so I can learn more,” Enos said.